Current Turnaround Time: 2-3 Weeks

FAQs

  • When will my order ship?
    • Orders are currently shipping within 2-3 weeks from the date your order was placed.  Once your order ships, it normally takes 2-5 business days to receive it.  We also post what day's orders our production team is working on here.
  • I placed an order and did not receive an order confirmation email, can you confirm my order went through?
    • All orders receive an order confirmation email immediately when the order is placed.  If you don't see your confirmation email, the first place to check is your junk/spam filter. Sometimes our messages get filtered there. The second possible reason is that there was a typo with your email address, shoot us an email and we will find you in the system and update your contact info.
  • How do I wash my dog's collar? 
    • Our collars clean up really nicely.  We have a short video on collar cleaning that can be found here.
  • I received my order and it's too small or there is an error with the order
    • We are all human and we do make mistakes on orders from time to time.  If there is an issue with your order, email us (support@tactipup.com) and we will get you taken care of right away.  We address these issues and it does NOT take the normal turnaround time to get a replacement collar.
  • How do I measure my dog's neck? 
    • A proper neck measurement is very important to ensure that your collar fits.  Everyone measures a little differently it seems, so we have provided measuring tips here, the best way to go is to measure a collar that currently fits, being sure to measure from the points indicated on the collar measurement page.
  • My dog's neck is larger than what you offer on the website, can you make a collar for larger neck sizes?
    • Absolutely, we will make any of our extreme version collars (metal buckle) in larger neck sizes.  Enter the neck size in the 'build notes' section on the collar order screen.  If there is not a 'build notes' section, place your order and email us with your dog's neck size and we will notate it in the system.
  • My dog's neck size is smaller than 17.5 inches, can I still order a personalized handle collar?
    • Unfortunately, the handle takes up 5 inches of space on the collar and the name takes up 4.5 inches of space, so with those two items both on the collar, 17.5" is as small as we can make the collar.  If your dog's neck size is smaller, we would suggest purchasing the non-handle personalized model or the non-personalized model WITH handle.
  • Can I add a phone number to my dog's collar?
    • Yes!  We do this for tons of customers. You can enter the name and number in the text box on any of our 1.5” or 2” models, and we will automatically format the name to be larger and the number to be smaller and centered underneath the name. Note: We unfortunately aren’t able to add both a name & number to our 1” models. Due to the small amount of space available for embroidery, we can only use one line of text.
  • Do you offer a LEO/Military/First Responder Discount?
    • We do not offer a formal LEO/Military/First responder discount.  The reason for this is because we are a law enforcement family ourselves and understand that individuals in these jobs aren't making buckets of extra cash to spend on high end dog collars.  Given that a significant portion of our customers come from these communities, we keep our standard every day pricing extremely competitive so we aren't emptying the wallets of those protecting and serving our country.  If you compare our products against our competitors in the space, you will find that our products are cheaper by $10 or more and are higher quality.  We have invested a significant amount of money in to our manufacturing process to make it as efficient as possible which allows us to bring prices down.  Additionally, we purchase specialty items like Cobra buckles in large quantities to keep those costs down.  This may seem like a corny explanation for not offering a discount, but we promise you that this is very much at the top of our mind when we're setting our pricing.
  • International Orders: Do I have to pay customs fees?
    • Some countries will require shoppers to pay a customs fee for shopping outside of one’s own country. Customs fees are typically a percentage of the order total and the rate of this fee depends on the country you reside in. Since these rates vary based on location, order value, and other factors we cannot predict them per order. As a courtesy, we offer a low flat rate shipping cost of $25.00 for international orders rather than predicting fees, even though we pay more than that for shipping costs on our end.
  • What is your privacy policy? 
    • Our privacy policy can be found here
  • What is your return/exchange policy? 
    • Our return/exchange policy can be found here