When you think "Tactipup", we want you to think strong, secure, high-quality, because that's the American way. That's why we put so much focus into sourcing materials from within the US, even if it means paying more for it. We don't outsource any of our business to different continents - the customer service team you're emailing is typing in the same workshop as our production line is sewing. The gear you order from us is assembled and sewn by hand right here in Florida. Now that's out of the way, here's some key highlights of what separates us from other dog gear brands.
1. Built with extreme care and precision, with your pup in mind.
Given that our gear is often used for MWD's or Police K9's, strength is not optional. Our Extreme models are built to withstand extreme force should you need to hold your K9 back from biting a criminal before they're given the command to do so. Or... holding back your pizza-crazy Golden from tackling the delivery driver to the ground. The Extreme models can absolutely handle both.
2. Materials sourced and shipped (or hand delivered/picked up) from US states such as New Jersey, Texas, Georgia, New Hampshire, Florida, etc.
When we try new types of hardware or materials, we often use Etsy to source American small businesses. Being a small business ourselves, we want to do everything we can to keep fueling that American fire!
3. High standards for our team.
Each mistake that we make (after all, we are human), is recorded and discussed with our production team. Whether we sent a collar with a different font color than ordered, the package is missing an item, or you simply don't like what you ordered - we are always going to take care of you. Even when you're chatting with one of our in-house customer service reps, the person making your dogs collar will be made aware of the issue you had as well as the fact that your order is a priority case and should be expedited swiftly through production.
4. Customer's inspire our decisions.
A lot of the ideas we have for new product models, colors, or patterns are inspired by our customers. We want you to be a part of Tactipup and our decision-making process, and we want to give the people what they want! We do our best to offer new options based on popular opinion and common requests, and all suggestions are noted and discussed amongst our team.
5. High quality in-house embroidery allows for customizable options.
Whether you're looking to have your dogs name and your phone number embroidered, a silly phrase, or your dogs title (ex. Working K-9, Search & Rescue), we've got you covered. We can even embroider a heart symbol! The embroidery we use is textured with short small stitches that don't snag, so the embroidered text is good to go when it comes to pups that play rough!
